Company Policy

**Urban Pest Control Pvt. Ltd.** **Company Policy** ### 1. **Introduction** Urban Pest Control Pvt. Ltd. is committed to providing safe, effective, and environmentally responsible pest control services. This policy outlines our principles, ethical standards, operational guidelines, and employee conduct expectations. ### 2. **Mission & Vision** **Mission:** To deliver high-quality pest control solutions with a focus on safety, efficiency, and customer satisfaction. **Vision:** To be the leading pest control service provider in Bangladesh through innovation, sustainability, and compliance with national regulations. ### 3. **Legal Compliance** - Urban Pest Control Pvt. Ltd. operates under the laws and regulations of Bangladesh, including compliance with pest control licensing requirements. - License Number: 309 (Issued by Bangladesh National Plant Wing). - We adhere to all government policies regarding pest control, environmental safety, and workplace health regulations. ### 4. **Service Standards & Quality Assurance** - Our pest control methods use government-approved insecticides and eco-friendly alternatives where applicable. - Services are provided by trained and certified professionals to ensure customer safety. - Regular inspections and feedback mechanisms are in place to maintain service excellence. ### 5. **Health, Safety & Environmental Responsibility** - Employees must follow safety protocols when handling pesticides and pest control equipment. - Personal Protective Equipment (PPE) must be worn during service operations. - Waste disposal must comply with environmental safety standards to minimize ecological impact. - Clients must be informed about any necessary precautions post-treatment. ### 6. **Workplace Conduct & Ethics** - Employees are expected to maintain honesty, integrity, and professionalism in all dealings. - Harassment, discrimination, or unethical behavior will not be tolerated. - Any form of bribery, corruption, or unlawful activity is strictly prohibited. - Confidentiality of client information must be maintained at all times. ### 7. **Customer Relations & Satisfaction** - Customers must be treated with respect and transparency. - Complaints and feedback should be addressed promptly and effectively. - Misleading claims or false advertising regarding service effectiveness are strictly forbidden. ### 8. **Employee Responsibilities & Code of Conduct** - Employees must adhere to the company’s dress code and hygiene standards. - Timely attendance and efficient service delivery are mandatory. - Any accidents, damages, or unusual incidents must be reported immediately to management. ### 9. **Risk Management & Liability** - The company carries liability insurance to cover damages arising from service-related incidents. - Employees must follow risk assessment protocols to prevent harm to clients, the public, and themselves. ### 10. **Data Protection & Confidentiality** - Customer records, service details, and business information must not be disclosed to unauthorized parties. - Digital security measures must be followed to protect sensitive data. ### 11. **Disciplinary Actions & Policy Violations** - Violations of company policies may result in warnings, suspension, or termination depending on the severity of the offense. - Employees are encouraged to report any unethical behavior to management without fear of retaliation. ### 12. **Amendments & Updates** - This policy may be updated periodically to comply with new regulations or improve operational efficiency. - Employees will be informed of any changes and are expected to comply with updated policies. --- **Urban Pest Control Pvt. Ltd.** reserves the right to enforce this policy to ensure high standards of service, workplace integrity, and customer satisfaction. For any inquiries, please contact us at **01642008383** or visit **https://pestexterminator.tech**.